Last updated: 23 July 2026
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our service, and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve our service. By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalised have meanings defined under the following conditions. These definitions have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as “the Company”, “we”, “us” or “our” in this Privacy Policy) refers to Delta Gas Installations Ltd, 71C Sutton Road, Terrington St Clement, King’s Lynn, PE34 4PJ.
- Cookies are small files placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website among other uses.
- Country refers to: United Kingdom
- Device means any device that can access our service, such as a computer, mobile phone or tablet.
- Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any person or company that processes data on our behalf, to help us provide the Service or to assist us in analysing how the Service is used.
- Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Delta Gas Installations, accessible from deltagas.uk
- You means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including:
- Full name
- Email address
- Phone number
- Property details you give us to help work out the right boiler for your home, such as property type, number of bedrooms, number of bathrooms and your current heating system
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your device’s IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. The technologies we use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of our Service may not work properly.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files that permit us to, for example, count users who have visited a page or opened an email, and for other related statistics.
Where required by law, we use non-essential cookies (such as analytics cookies) only with your consent. You can withdraw or change your consent at any time through your browser settings.
We use the following types of cookies:
- Necessary / Essential Cookies. Session cookies administered by us, essential to provide you with services available through the Website and to enable you to use its features.
- Cookies Policy / Notice Acceptance Cookies. Persistent cookies administered by us, used to identify if you have accepted the use of cookies on the Website.
- Functionality Cookies. Persistent cookies administered by us, used to remember choices you make when using the Website, to give you a more personal experience.
- Analytics Cookies. Persistent cookies, administered by third parties, used to understand how visitors use our Website so we can improve it.
Use of Your Personal Data
We may use your personal data for the following purposes:
- To provide and maintain our Service, including to respond to your enquiry and provide a quote.
- To perform a contract with you, once you book work with us, including arranging and carrying out boiler installations, servicing or landlord gas safety inspections.
- To contact you, by email, telephone or SMS, about your booking or ongoing work.
- To keep records, for accounting, warranty and Gas Safe notification purposes.
- For other purposes, such as data analysis and identifying usage trends, to help us understand and improve our Service.
We do not use your information for automated decision-making, and we do not sell your information to third parties.
We may share your personal data in the following situations:
- With Service Providers, such as our booking and customer management software, to help us run our business.
- With our accountant, for bookkeeping and tax purposes.
- With Gas Safe Register, where a notification is legally required for work carried out.
- For business transfers, in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
- With your consent, for any other purpose you agree to.
Any third party we work with is required to keep your information secure and to only use it for the purpose we’ve asked them to.
Retention of Your Personal Data
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.
Retention periods vary depending on the type of information and the reason we hold it:
- Enquiry and customer records (name, contact details, property details, quotes): retained for the duration of our relationship with you, and typically up to 7 years afterwards, to meet our accounting obligations and to support any warranty or Gas Safe queries.
- Installation and warranty records: retained for the length of the manufacturer warranty on your installation (up to 10 years), so we can support any warranty claim.
- Correspondence (emails, call notes): kept for up to 24 months from your last contact with us, to handle any follow-up queries.
- Website usage data (cookies, IP addresses): kept for up to 24 months from the date of collection.
We may retain data for longer where we have a legal obligation to do so, where it’s needed to establish or defend a legal claim, or where it exists in backup systems awaiting routine deletion. When a retention period ends, we securely delete or anonymise the data.
Transfer of Your Personal Data
Your information is processed at our premises in the United Kingdom. We do not routinely transfer your personal data outside the UK. If this ever changes, we will make sure appropriate safeguards are in place to protect your information, in line with UK data protection law.
Disclosure of Your Personal Data
We may disclose your personal data if required to do so by law, or in response to valid requests by public authorities such as a court or government agency, or where we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent or investigate wrongdoing, or protect the safety of any person.
If Delta Gas Installations Ltd is ever involved in a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. We will give you notice before your personal data is transferred and becomes subject to a different privacy policy.
Security of Your Personal Data
The security of your personal data is important to us, but no method of transmission over the internet or method of electronic storage is completely secure. While we use reasonable commercial means to protect your personal data, we cannot guarantee its absolute security.
Children’s Privacy
Our Service is not aimed at children. We do not knowingly collect personal data from anyone under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please get in touch and we will remove it.
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Ask what information we hold about you and get a copy of it
- Ask us to correct anything that’s inaccurate
- Ask us to delete your information, where we’re not required to keep it for legal reasons
- Ask us to restrict or object to how we use your information
- Ask for your information in a portable format
To use any of these rights, contact us using the details below. If you’re unhappy with how we’ve handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. You are advised to review this page periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: deltagas@outlook.com
